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Information and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with your treating family doctor, closest emergency room, and/or ambulatory service.   

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Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


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We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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HomePersonal Health MentorWhat is the difference between Personal Health Mentor and a second opinion service?

What is the difference between Personal Health Mentor and a second opinion service?

What is the difference between Personal Health Mentor and a second opinion service?

A second opinion consultation is a one-time, written encounter between a specialist and a patient. Medix' patient centric, multidisciplinary medical service is a dynamic and ongoing process. But that isn’t the only difference…

Disease is one of the most unnerving situations a person can experience, especially if the diagnosed condition is rare and the prognosis is grim. In the age of online knowledge, most people immediately check their symptoms and diagnosis online, seeking further advice and second opinions.

However, when patients opt for a second opinion, they receive a single piece of written advice, rather than ongoing, personally adapted support. Following a second opinion, the patient is often left with questions, and is overwhelmed with decisions to be made about the treatment options that were proposed, as well as the location at which to be treated.
Personal Health Mentor never leaves a patient alone. The service accompanies the patient at all times; from support reviewing the initial diagnosis and through the treatment process, both in the hospital and at home. The table below illustrates some of the differences between the two types of service.


  Second Opinion Personal Health Mentor 
Period of Service One-time only; relates to a specific point of a dynamic medical condition that requires constant evaluation and assessment The service is for a minimum period of 3 months of ongoing personal support, including review, assessment, advice and recommendations of specialists 
Extent of Service One Consultation = One Opinion Each case includes a number of consultations with leading specialists from around the globe
Coordination and Oversight None Coordination and oversight of treatment,  including contact with the treating physician and/or medical facility if needed
Recommendations  None Recommendations regarding top specialists and leading hospitals in the relevant medical field
Support None

24\7 Call Centre available for support and medical advice. Direct line to the Medix Dedicated Doctor and Medix Dedicated Nurse 


Medical Supervision  None Medix Personal Health Mentor helps avoid unnecessary tests or erroneous procedures
When should I approach Medix? >

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