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Information and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with your treating family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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HomeAbout MedixOur Team

Our Team

The Medix Team is comprised of medical experts spanning a wide range of medical fields, who strive to work cohesively in order to provide comprehensive treatment plans. All team members are meticulously chosen based on a high level of expertise, willingness to do all that is necessary for the benefit of their patients and the ability to translate medical jargon into accessible and understandable terms.


Medical Team

Our Medical Board & Team is comprised of top of the line physicians. Both are led by our Medical Director, Professor Zeltzer, a leading specialist in Internal Medicine, practicing for over 20 years.

Global Research Department

Research and informatics experts specializing in the medical field are constantly cultivating and updating Medix’ global database. This database of the world’s leading medical specialists and centres of excellence adheres to strict quality based inclusion criteria and evidence based medicine.


Our extensive, ever growing database includes leading consultants and treatment centres down to the smallest of sub specialties, making sure that all fields of medicine are represented. Medix’ staff use its database to identify and consult with the leading specialists relevant to the patient’s specific condition, or identify the leading treatment centre closest to where the patient is situated, balancing convenience with innovative medical treatment recommendations.


Medical Case Managers

Personal Medical Case Managers are doctors who lead the medical teams that are assigned to each patient. These physicians are either internal medicine specialists or pediatricians, who are both qualified to manage multiple conditions, and have extensive knowledge in numerous medical fields.


Medical Specialist Consultants

Our Medical Specialist Consultants are amongst the leading specialists in the world; they are able to offer an objective opinion, through the lens of their specific specialty. Innovators in their field, our consultants give recommendations based on years of experience treating specific conditions. Our leading specialist consultants are an integral part of the decision making process of each case.


Medical Coordinator Nurses

Medix Medical Coordinator Nurses are trained nurses by profession, with extensive practical experience. Our nurses provide an immediate and professional response to any of the patient’s medical questions or queries. They are there to support and advise, as well as convey medical recommendations in an accessible, sensitive manner. The Medical Coordinator Nurse is the primary contact person for the patient, and serves as the main medium of communication, simplifying the process for the patient.


Our Medical Coordinators have extensive experience in navigating different medical systems. The nurses handle the bureaucratic aspects of case management; scheduling appointments, tests and treatments. Our Medical Coordinators take into account the wishes and schedule of the member, and strive to provide them with the best treatment options in a timely manner.


Customer Support

Customer Support Representatives are available for any inquiry 24/7.

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