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Information and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with your treating family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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HomeAbout MedixPrivacy Policy

Privacy Policy


Medix Health Services Australia Pty Ltd (”Medix”) provides personal case management services (“Medix Services”) to individuals in Australia (“Eligible Persons”). As a result Medix acquires personal data and information about Eligible Persons including information about their physical and mental health and conditions.


Medix recognises the importance and sensitivity of that personal information and is committed to dealing with it in line with the Eligible Persons’ expectations and in accordance with Medix’ legal obligations under the Privacy Act 1998 (Cth) (“the Privacy Act”).


The purpose of this document is to set out, for Eligible Persons:


(a) The kinds of personal information that Medix collects and holds;


(b) How Medix collects and holds personal information;


(c) The purposes for which Medix collects, holds, uses and discloses personal information;


(d) How a Eligible Person may access personal information about the Eligible Person that is held by Medix;


(e) How the Eligible Person may complain about a breach of the Australian Privacy Principals; and


(f) Whether Medix is likely to disclose personal information to overseas recipients and that destination.


If there are any queries in relation to the Privacy protections and this privacy policy the Data Protection Compliance Manager of Medix is responsible for ensuring that Compliance. Any questions or concerns can be directed to Ziv Elbaz


Within this policy “Personal Information / Data” is information or an opinion about an identified individual or an individual who is reasonably identifiable:


(g) Whether the information or opinion is true or not;


(h) Whether the information or opinion is recorded in material form or not.


Medical Information” forms part of Personal Data and comprises information about an individual’s physical or mental health or condition, including and without limitation:


(a) The reasons for seeing a health professional;


(b) Tests and procedures undertaken, the results of such tests and procedures, clinical findings and diagnoses;


(c) The options for care and treatment suggested by a or various health professionals;


(d) Decisions made about care and treatment and;


Sensitive Information” as defined under the Privacy Act includes:-


(a) Health information;


(b) Genetic information;


(c) Biometric information or biometric templates.


Dealing with” Personal Information or Data means its collection, obtaining, holding, organising, using, disclosing, manipulating or destroying.


Medix collects and holds personal information as defined as Personal Information within this Policy. It includes:


(a) name, contact details, date of birth and gender;


(b) information about your interactions with Medix including complaints;


(c) Personal Information which is required to provide the Medix Services, including Sensitive Information. Medix only collects and holds Sensitive Information with the Eligible Person’s (or their legal guardian’s) consent or in other limited situations allowed by law;


Medix collects Personal Information directly from the Eligible Person or, if the Eligible Person is a minor, from the Eligible Person and the Eligible Person’s legal guardian.


Medix also collects Personal Information from medical services providers and other providers of medical and non-medical services, with the Eligible Person’s or their legal guardian’s prior consent.


Medix holds Personal Information using the following formats:

  • Hardcopy of Medical summaries
  • Optical Media (CDs and DVDs) of Medical Imaging
  • Electronic copies of Medical summaries
  • Electronic copies of Medical Imaging
  • Electronic copies of Call Recordings

Medix is ISO-27001 compliant.


Medix collects, holds, uses and discloses Personal Information in the provision of the Medix Services.


Examples of the disclosure regarding the Eligible Person’s Personal and Medical Information include:


(a) To doctors and other members of the Medix Group team providing the Medix Services (provided that such disclosure is only for the purpose of enabling them to provide the Medix Services and the recipients are bound by an obligation of confidentiality);


(b) To specialist doctors, who may be situated in any part of the world, to assist in providing the Medix Services, provided that such disclosure is only for the purpose of enabling them to provide the Medix Services;


(c) To third party health care providers if Medix wishes to retrieve medical information from them which is necessary for the provision of the Medix Services;


(d) To the insurance company with whom the Eligible Person (or their family member or guardian) has the policy of insurance in connection with which the Medix Services are provided if the Eligible Person makes a complaint about Medix or the Medix Services, and only for the purpose of the insurance company responding to or investigating such complaint and its resolution. Deidentified information may also be provided by Medix to the insurance company for quality control purposes and general data reporting;


(e) Where disclosure is expressly requested or permitted by the Eligible Person or their guardian; or


(f) Where disclosure is required by law or Regulations or by any court or any relevant regulatory body.


An Eligible Person has a right at any time to request in writing access to a copy of any personal data which Medix holds about them only when adequate proof of identity is being provided. If after accessing such information an Eligible Person believes any of the personal data which Medix holds is incorrect the Eligible Person can ask to have the inaccurate data amended.


Eligible Persons may send any inquiry or request to:

The Data Protection Compliance Manager

Medix Australia Pty Limited 


If an Eligible Person is dissatisfied with Medix and their privacy they may contact:

The Data Protection Compliance Manager

Medix Australia Pty Limited 


Alternatively, the Eligible Person may complain to the Office of the Information Commissioner at:


Office of the Australian Information Commissioner

GPO BOX 5218

Sydney NSW 2001 


All Personal Data of Eligible Persons held by Medix shall be stored securely and access should be restricted only to those who are authorised to use it for the purposes of providing the Medix Services.


It is likely that Medix will disclose Personal Data of Eligible Persons to overseas recipients as the Medix Services require. Those potential recipients are:


a) Medix’s related entity offices in Hong Kong, Singapore and London; and


b) Doctors accredited by Medix, as complying with their high medical standards and information management requirements.


As each of these potential recipients is either related to or accredited by Medix, Medix is familiar with their privacy policies and has taken reasonable steps to ensure that the overseas recipient does not breach Australian Privacy Principles (other than Australian Privacy Principle 1) in relation to the information.


Subject to the following paragraph, Medix aims only to retain Personal Data for as long as it is necessary for the purposes for which it was obtained and therefore to return, destroy or erase from Medix’ systems personal data when it is no longer required.


All Personal Data relating to an Eligible Person held by Medix shall be returned to the Eligible Person or destroyed after a period of 10 years from the day on which Medix stops providing the Medix Services to that Eligible Person, or such longer period as is reasonably required.


This Privacy Policy may be updated by Medix from time to time if:


a) the Medix business changes in a manner not covered by this Policy;


b) Privacy Principles or legislation in Australia changes; or


c) there are significant changes to how we handle or store data (eg. due to technological advances)

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